Right of withdrawal

The customer has the right to inform “Miwell” that he/she renounces the purchase, without penalty and without giving any reason within 14 calendar days from the day following the delivery of the item.

The right of revocation does not apply to legal persons or products purchased for professional purposes by a natural person. To exercise the right of revocation, you must inform us, by an unequivocal statement, of your decision to revoke the contract. You can use the (form)) for this purpose. With regard to the exercise of the right of revocation, the burden of proof lies with the customer. The customer is responsible for any loss in value of the products resulting from handling beyond what is necessary to determine their nature, characteristics and operation.

The right of revocation applies only to products with their accessories, instructions for use, as well as the invoice and proof of purchase. Products that are not returned to “MiWell” in this condition will remain at the customer’s disposal. The availability period is 1 month, after which time “MiWell” becomes the owner of the product.

In case of exercise of the right of revocation, the customer will return the products to “Miwell” by all means and at his own risk and expense. Shipments “postage paid by the recipient” and “cash on delivery” will be refused.

The customer can also return the product to the “MiWell” logistics center, free of charge.

The right of revocation does not apply to the following products:

  • installed, damaged or incomplete items;
  • articles of a clearly personal nature;
  • items that spoil quickly or have a limited shelf life;
  • sealed articles which are not suitable for return for health or hygiene reasons and whose seal is broken after delivery;
  • articles which, by their nature, can no longer be returned.

The customer, or a third party other than the carrier and designated by the consumer, must exercise his right of revocation within 14 calendar days from the day of delivery of the product or take physical possession of the product by registered letter:

Miwell scs 
Rue  Limnander 26
1070 Anderlecht
Phone:+32 488 372 410

The customer returns the products within 14 calendar days of the exercise of the right of revocation or notification. In the case of a single order but separate deliveries, the 14-day period begins on the day on which the last product is physically taken possession of. In the case of delivery of a product composed of multiple parts, the period begins on the day on which the last part of the product is physically taken possession of.

To proceed with the refund, “Miwell” reserves the right to wait until the product(s) are received or until the customer proves that all products have been returned. In this case, “MiWell” only accepts proof of registered mail from bpost with a photo of the product and a photo of the parcel post. The customer will spontaneously communicate, on request, the parcel number in order to allow the search via bpost. Then, within 14 calendar days after receipt of the products or proof of return, as described above, the total purchase price paid is refunded, via the payment method used when ordering. No refunds are made in cash. “MiWell” reserves the right at any time to deduct from the purchase price to be refunded the amount of the depreciation for which the customer is responsible.